Refund policy

Shipping:
Orders ship within the United States. All shipping delivery times are estimates and within business days (M-F). It's not guaranteed. Holidays, weekends, and severe weather will extend the timeframe of delivery. note, that usually, order fulfillment time takes 2-5 business days before shipping.

Processing Time: Up to 5–7 business days
Shipping Time: 2–5 business days (U.S. orders)

Please see the shipping times below:

US Domestic - Regular

7-10 business days

USP

 

Return Policy

Welcome to LEM. We are thrilled to have you as a valued customer and are dedicated to providing you with the best selection of skincare and related products. Our goal is to ensure that you are completely satisfaction with your purchase. Below is an outline of our return policy to assist you in making well-informed purchase decisions.

Unopened Products

  • Returns accepted within 30 days of delivery.
  • Products must be unopened, unused, and in their original packaging.
  • Customer pays return shipping unless the item was damaged or sent in error.

Opened Products

  • Due to hygiene and safety reasons, opened or used skincare products cannot be returned or exchanged.

Damaged or Incorrect Orders

  • If an item arrives damaged or you receive the wrong product, contact us within 7 days of delivery.
  • We'll replace the item or issue a refund at no additional cost.

Product Assurance

We take pride in offering authentic products from trusted manufactures. LEM guarantees that all items listed on our site are 100% genuine, directly sourced from reputable manufacturers or authorized distributors.

To help you make informed purchasing decisions, we provide detailed product descriptions, images, and ingredient lists on each product page. We encourage you to review this information carefully to ensure the product meets your needs. 

Commitment to Customer Satisfaction

If you experience any issues related to your order, such as receiving incorrect or damaged items, please contact our customer service team immediately at info@nakedskyn.com. Our representative will work with you to address any concerns as swiftly and effectively as possible.

At LEM, your satisfaction is our top priority. We are committed to delivering high-quality, reliable products and exceptional customer service.

Thank you for choosing LEM for your skincare and wellness needs!